Privacy Policy

Who we are and what this policy covers

This website is operated by JOINT REGENERATION OF FLORIDA LLC, doing business as Joint Regeneration & Anti-Aging of Oldsmar, 120 State St E #104, Oldsmar, FL 34677. It lists clinic locations in more than one state. Each clinic is responsible for the care it provides and for the paperwork and privacy practices you receive at that clinic.

This policy covers information collected through this website, our online forms and chat assistant, and the calls and text messages we exchange with you about your inquiry or appointment. It does not cover websites run by others that we link to or embed.

Information we collect

We collect the following kinds of information.

• Information you give us: your name, email address, phone number, the clinic you prefer, the service you are interested in (such as joint pain or weight loss), a preferred date or time, any message you type, how you want to be contacted (text, phone call or both), and a record of your consent choices.
• Information collected automatically: your IP address, browser and device type, the pages you view, the page that referred you, and campaign tags in the web address (such as utm_source). This helps us keep the site working, protect it and understand which pages help people.
• Approximate location: the hosting network can tell us roughly where a visit comes from so we can suggest the closest clinic. If you choose Use my current location, your device shares its position with your browser, which uses it to pick the closest clinic. We do not store it.
• Chat and calls: messages you send to the chat assistant on this site, and notes about calls with our team. If we record or monitor a call, we tell you at the start of the call.
• Preferences stored in your browser: the clinic you chose and basic campaign details for the current visit.

Information we ask you not to send

Our forms ask for contact details and a short reason for your request, not a diagnosis or medical history. Please keep detailed health information for your visit with a provider. Text messages and email are not a secure place for sensitive health details.

How we use information

• To answer your request and schedule, confirm and remind you about a consultation or appointment
• To call or text you about your inquiry or appointment, as described below
• To answer questions you send us by form, chat, call or text
• To run, secure and improve this website, and to find and prevent fraud, spam and misuse
• To measure how our pages perform, in summary form
• To keep records, bill for services and meet legal, regulatory and safety duties
• We do not use the contents of your forms, chat or messages to target advertising to you

Mobile information and text messaging

When you submit a form, choose text messages (SMS) or both text and phone as how you want to be notified, and check the consent box, you agree to receive calls and text messages from us at the number you gave us. We use your phone number and your consent record to send customer care and transactional messages about your inquiry, appointment or service request, such as confirming we received your request, scheduling, appointment reminders, follow up questions and replies to messages you send us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties. We may share your phone number only with service providers, such as our messaging platform and wireless carriers, who help us deliver messages and support our services, and who may not use it for their own marketing.

Message and data rates may apply. Message frequency varies. You can stop text messages at any time by replying STOP to any message, and you can reply HELP for help. Agreeing to receive texts is not a condition of receiving care or buying anything. For the full text messaging terms, see our Terms of Service.

How we share information

We do not sell personal information. We share information only as needed in these situations:

• With staff and clinics that handle your request
• With service providers that work for us under contract, such as website hosting, the form and chat platform, messaging and telephone providers, scheduling and customer relationship tools, and analytics tools. They may use the information only to provide their service to us.
• With professional advisers, insurers and others when needed to run our business, under duties of confidentiality
• When the law requires it, to respond to lawful requests, or to protect the rights, safety and property of patients, our staff and others
• In a sale, merger or transfer of a clinic or business, with the same protections
• With your direction or consent

Cookies and similar technologies

This site uses a small amount of browser storage to remember the clinic you chose and basic details about how you arrived. Embedded services such as maps, the form and the chat assistant may set their own cookies under their own policies. We may also use analytics or advertising tags to measure traffic and the performance of our advertising. These tools can collect your IP address, device details and the pages you view, but we do not send them the contents of your forms, chat or messages.

You can block or delete cookies in your browser settings, though parts of the site may then work less well. There is no common standard for Do Not Track browser signals, and this site does not currently respond to them.

How long we keep information

We keep information for as long as we need it for the purposes above and as the law requires. We keep records of calls and text consent for as long as the law requires, typically at least four years, so we can show that you agreed. Medical records are kept under the rules that apply to your clinic and state.

Security

We use administrative, technical and physical safeguards that are reasonable for the information we handle, including encrypted connections (HTTPS) on this website. No website, text message or email can be guaranteed to be completely secure, so please share only what you are comfortable sending.

Your choices and rights

• Stop text messages: reply STOP to any text. Stop calls: tell us during a call or contact us.
• Access, correct or delete: you may ask what personal information we hold from this website and ask us to correct or delete it, subject to legal limits. Depending on where you live, you may have additional rights under state law.
• Health records: to see or correct your medical record, or ask for an accounting of disclosures, follow the steps in our Notice of Privacy Practices. Health information covered by HIPAA is handled under that notice.
• How to ask: call us or use our contact page. We may need to confirm who you are before we act, and we respond within the time the law requires. You will not be treated differently for using these rights.

Children

This website is for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Links and embedded services

This site links to and embeds services run by others, such as maps and social media pages. Their privacy practices are their own, so please read their policies.

Changes to this policy

We may update this policy as our practices or the law change. The effective date at the top shows the latest version. If a change is significant, we will say so on this page.

Contact us

JOINT REGENERATION OF FLORIDA LLC, doing business as Joint Regeneration & Anti-Aging of Oldsmar, 120 State St E #104, Oldsmar, FL 34677. Phone 813.946.6278. You can also use our contact page.